Help Centre
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Guides for Relay, Grow, Book and Route — including business owners, teams, customers and Demand Partner operators.
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Getting Started with RelayLocal
A step-by-step setup guide that branches into referrals, growth, bookings/payments or organisation-routed work depending on what your business wants to do.
What is RelayLocal?
What RelayLocal is today: Relay, Grow, Book and Route, with Trust and privacy boundaries across each workflow.
RelayLocal Glossary
Plain-English definitions of every term you will meet in RelayLocal, from Enquiry to SUP reference.
Something not working?
Jump straight to common problems and quick fixes.
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New to RelayLocal? Setup, core concepts and the glossary.
3 articles
Enquiries & Relays
Capturing enquiries, relaying work and understanding every status.
5 articles
Circles
Building and managing your private network of trusted businesses.
3 articles
Customers & permission
How customer permission works and what customers experience.
4 articles
Account & business setup
Profiles, capacity, team roles and getting access working.
4 articles
Billing & subscriptions
Plans, upgrades, cancellation, failed payments and invoices.
5 articles
Bookings & customer payments
Services, availability, Stripe customer payments, cancellations and refunds.
4 articles
Notifications & emails
The emails RelayLocal sends and how to control them.
1 article
Work routing & opportunity intelligence
Eligibility, private offers, assignments and the guarded Opportunity Graph beta.
3 articles
Privacy, data & security
Data rights, account security and reporting misuse.
5 articles
Troubleshooting
Quick fixes for logins, links, invitations, emails and payments.
4 articles
Support
Contacting support, how cases work and the complaints process.
3 articles
Popular topics
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