RelayLocal manages 5 data types including enquiry notes. Helps you organize, track, and share your work in 1 place for teams and solo users.

Does creating a Relay share customer contact details?

No. Initial routing and customer-information release are separate controlled stages.

No. A recipient may decline, fail to respond or be unable to take the work.

Relay

Pass work you cannot take.

Relay gives a suitable enquiry a structured path through businesses you already choose to work with, instead of losing the enquiry or passing customer information through uncontrolled messages.

Start relaying free How Relay works

Illustrative human context

The people in a private Relay

Local business

RelayLocal

Trusted business

The relationship is selected; customer information remains controlled until the applicable handover step.

Illustrative roles only, not named RelayLocal customers or live activity.

When a Relay is useful

A Relay is used when a business receives a legitimate customer enquiry but cannot or does not want to fulfil it itself.

Full diary
Outside service area
Unsuitable job size
Wrong specialist service
Temporary capacity shortage
Another trusted relationship fits operationally

Real workflow

From enquiry to recorded introduction

Initial routing should not casually expose customer contact information.

01
Enquiry received
The business receives and records a legitimate customer enquiry.
02
Relay decision
The business decides the work should follow a private Relay path.
03
Relationships selected
Selected trusted relationships or a relevant Circle are chosen.
04
Opportunity sent
Relay recipients receive privacy-safe opportunity information.
05
Information handled separately
The customer-information workflow remains controlled and distinct from initial routing.
06
Recipient response
A selected recipient can accept, decline or request more information where applicable.
07
Introduction progresses
The chosen introduction moves through its recorded stages.
08
History remains visible
Relay Board and activity records preserve the operational history.

What Relay supports

Enquiry records

Keep the original request and review state in one business workflow.

Private Circles

Choose from invitation-based business relationships rather than a public market.

Selected recipients

Route to a small, deliberate set of eligible relationships.

Relay Board

Track sent, received and introduction states.

Responses and introductions

Record recipient responses and follow the handover.

Information controls

Keep customer identity release governed by the applicable workflow.

Notifications and history

Surface relevant actions and retain factual progress.

AutoRoute where configured

Apply eligible workflow rules without publicly broadcasting the enquiry.

AutoRoute has a narrow job

AutoRoute can automate eligible routing decisions according to configured RelayLocal workflow rules. It does not turn a Relay into a public post, choose a universally ‘best contractor’, guarantee a match or guarantee acceptance.

Clear boundaries

Relay is not…

Public lead selling
Open bidding
Guaranteed acceptance
A contractor-ranking marketplace
Automatic customer-data broadcasting
Commission on every completed job

Related RelayLocal workflows

Trust PassSee how customers control an ordinary Relay handover.CapacityUnderstand the private signal used when businesses can take more.Private CirclesLearn how invitation-based relationships are organised.

Relay questions

No. RelayLocal records and applies workflow criteria; it does not make a universal quality ranking or endorsement.

Pass work you cannot take.

The people in a private Relay

When a Relay is useful

From enquiry to recorded introduction

Enquiry received

Relay decision

Relationships selected

Opportunity sent

Information handled separately

Recipient response

Introduction progresses

History remains visible