Bookable services
Publish the service, duration, price, deposit or full-payment requirement and practical booking limits.
Bookings & customer payments
Turn a trusted handover into a booked appointment.
RelayLocal Bookings keeps service setup, availability, customer policy acceptance, appointment status and direct Stripe payment evidence in the same business workspace. The service business remains the provider and merchant; RelayLocal facilitates the workflow.
Fewer platform jumps after a customer says yes
A local service business can move from enquiry or referral to a controlled booking flow without asking the customer to switch to an unrelated scheduling or payment product.
Real availability
Offer server-generated times from weekly hours while slot locks protect against concurrent double booking.
Clear terms before confirmation
Show the current cancellation, reschedule, no-show and additional terms and save the exact accepted policy version with the booking.
Real workflow
From service choice to payment evidence
Customer payments are separate from your RelayLocal subscription
The Stripe Customer Portal used for a business's RelayLocal subscription remains separate. Customer booking payments use the business's own connected Stripe merchant account, so RelayLocal does not operate an internal wallet or escrow balance.
Policies are versioned, not overwritten
Publishing a new booking policy creates a new version. Existing bookings retain the exact policy snapshot and hash accepted by that customer, so later edits do not rewrite historical terms.
Payment security uses Stripe-hosted card entry
RelayLocal does not intentionally store full card numbers or card security codes. Card entry and payment processing are handled by Stripe; RelayLocal stores limited booking/payment identifiers needed to reconcile the workflow.
Refund rules stay bounded by law
Businesses can configure cancellation and deposit rules, but a saved policy does not make an unfair or unlawful term enforceable. Statutory rights, Stripe disputes and card-network rights can still apply.
Clear boundaries
Bookings & payments are not…
- RelayLocal acting as the service provider
- A RelayLocal customer wallet or escrow account
- A guarantee that a customer attends or a service is completed
- A guarantee of payout timing or dispute outcome
- Permission to keep every deposit in every circumstance
- A claim of certified banking-level security
Bookings & customer payments questions
For supported paid bookings, the connected service business receives the direct Stripe payment. RelayLocal facilitates the booking workflow.