Hard eligibility first
Two-sided approval, service, area and recorded availability/capacity remain the gate. Context cannot rescue an ineligible candidate.
Opportunity Intelligence · Guarded beta
Build better routing from real relationship evidence, without weakening the rules.
RelayLocal’s Opportunity Graph compares already-eligible businesses using privacy-safe relationship and outcome evidence. A guarded beta can influence ordering for up to 5% of eligible live Demand Partner requests when enough contextual evidence exists; hard eligibility remains authoritative and all other requests fall back to deterministic routing.
Illustrative human context
The people in controlled routing
Demand Partner
RelayLocal
Assigned business
An organisation routes through its approved private pool; approval is not RelayLocal vetting and only one offer is active at a time.
Illustrative roles only, not named RelayLocal customers or live activity.
Why a second routing layer matters
Two businesses can both satisfy the same hard requirements while having different evidence in a specific relationship, service, area and operating context. RelayLocal is testing whether that context can make future routing more useful without creating a public ranking system.
Context instead of a universal score
Evidence belongs to a specific relationship and opportunity context rather than becoming a permanent public reputation number.
Controlled authority
Only a deterministic 5% live cohort can use Graph ordering, and only after hard eligibility and minimum-evidence checks pass. Other requests use deterministic ordering.
Real workflow
The Opportunity Graph controlled-learning loop
Designed around a privacy boundary
Included
Service, outward area, timing/urgency bands, job/value bands, approved relationship identifiers and factual routing outcomes.
Excluded
Customer name, email, phone, full address, contact notes, attachment contents and private access tokens.
Still treated carefully
Business and organisation identifiers can be personal data in some circumstances, especially for sole traders.
No black-box contractor ranking
Graph v1 is not an AI quality score, public star rating or universal contractor leaderboard. A decline or expiry in one context does not become a permanent judgement about a business.
Failure must not break routing
Graph calculation and learning are isolated from the authoritative eligibility path. If Graph is unavailable or evidence is insufficient, the deterministic routing workflow continues.
What must happen before broader rollout
The current beta is capped at 5%. Broader rollout still requires continuing outcome evidence, fairness and concentration review, retention and legal review, suitable transparency/challenge mechanisms, a proven rollback path and evidence that contextual ordering improves useful operational outcomes without weakening privacy or eligibility controls.
Clear boundaries
Opportunity Graph v1 is not…
- Universal adaptive routing for every request
- AI choosing the best contractor
- A public quality score
- A customer profiling engine
- A guarantee of response or completion
- A way to bypass hard eligibility
- A claim that software is uncopyable
Related RelayLocal workflows
Opportunity Intelligence · Guarded beta questions
A guarded beta is live for up to 5% of eligible Demand Partner requests. Hard eligibility is still authoritative, and requests outside the cohort or without enough evidence use deterministic routing.